Control and command centers are work environments devoted to surveillance of critical infrastructures. Its exploitation usually involves an uninterrupted activity with the need of continuous decision-making processes. In this article we look at some aspects that affect decision-making in control rooms.
Comfort and ergonomics at workplace
Feeling comfortable helps you doing your job well. User must feel good around his work area; this concerns different elements: work surface, screens, chair, technology devices, etc.
All these must be taken into account comprehensively with the aim to create an ergonomic work environment. Indeed, the easiest interaction between operator and machines, the greatest the performance, concentration and productivity of the user.
Visualisation and processing of information
Decision making is based on perceived information. In current control rooms, information comes from screens and it is a volatile and constantly evolving content.
The operator should have its viewing angle alligned with screens in order to carry out his tasks. For those screens placed in the work area should be granted with the possibility to ajudst their positions. For the videowall, this can act as a back-up or can be vital in processing key information; in both cases an optimal view angle is requred.
The ease of viewing content is crucial for in terms of decision making in control rooms.
Advanced technology
Technology is currently essential in mission-critical environments, affecting many areas and tasks of the operator’s work.
Daily tasks such as screen content management allows to share operator content with others, the lanching of images towards the videowall, etc. These are common actions in such scenarios. Therefore, an advanced content management software allows the plugging of other inputs and multiple signals management. Thus allowing greater operability in site.
There exist several tasks with the need of specific equipment and devices to be displayed in order to allow the exploitation of the room.
Real time decision making processes
Real, live, timing becomes one of its most relevant features for decision making in control rooms.
Besides, there are two other key features which concern real time decisions. One of them responds to the brevity of such processes; while the other refers to pressure. Both are an inherent part of decision-making processes and have a great influence on the operator.
Command and control centers are mission critical environments found in different industries and markets. These are critical facilities that often require 24/7 operation. At Ergovisual we put our experience at your service and support you in your requirements regarding the control center.
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